To allow us to deal with your query as promptly as possible, please ensure that you direct your correspondence appropriately:

Mail Order, Subscriptions, Lost, Damaged or Incomplete Orders

For all enquiries regarding refunds, mail order, subscriptions, and lost, damaged or incomplete orders, or you are experiencing issues with credit card payments, please complete the contact form below. Select Sales from the dropdown menu.

Please make sure you include your order number in your email.

We do understand how frustrating and upsetting it can be if things go wrong, so rest assured that we will always try our best to sort your problem out as quickly and efficiently as we can.

At times of high demand, our Sales staff may not be able to get back to you straight away, so we thank you in advance for your patience.
 

Other Enquiries
 

For other enquiries, please select Enquiries from the dropdown menu.

If you're unsure who to contact in regards to your question, please refer to our FAQ page here where further information can be found.

We aim to deal with enquiries received within normal office hours Monday to Friday 0900-1700 UK time on the same day. If your enquiry arrives outside of these hours, we aim to get back to you within 48 hours.
 

Should you need our postal address, the information can be found below:
 

Big Finish Productions
PO Box 8278
Reading
RG6 9UL